Because we stand behind our products, we want our customers to enjoy their leathers as much as we do. To avoid having to return merchandise, we highly recommend customers request a swatch and review our size chart before making a purchase.
Items must be returned in the condition they were purchased. Leather which is marked, scratched, creased, or damaged in any way cannot be returned. Items must be in perfect condition and resalable to be eligible for returns. After inspecting to ensure all items are in perfect condition, payment will be refunded.
A 5% re-stocking fee will be applied to all purchases. All claims must be requested within seven (7) days of receiving goods and physically returned within thirty (30) days from date of receipt of product. To authorize a return, you must call us at 212-228-9589 or email at email@example.com to request a return authorization number. We do not offer refunds or exchanges on production orders or custom made leather. These leathers are produced for a specific order and cannot be placed into our regular inventory.
The cost of shipping any items returned to District Leathers will be paid by the customer. If you are located in New York, you may return the goods to the store and your refund will be processed within 48 hours. Please be aware that International customers will bear the sole responsibility for any taxes and duties your local customs office may have charged for the goods when they entered the country.
Order for skins shipped with USPS or FedEx Ground will be shipped out within 2 working days of being placed. Order placed with FedEx Express (Saver, 2-Day, or Overnight) will be shipped out the same day as the order is placed provided that the order is place before 1pm EST.
USPS cannot be counted on the pick up every day. Please do not base shipping times on the USPS estimate as it frequently takes longer than specified. We recommend that all shipment but especially shipments of full skins, as opposed to swatches, are shipped with FedEx as USPS cannot be counted on and frequently loses shipments.
Packages are picked up from our NYC location - once they are we cannot be held responsible to shipping errors. District Leathers is not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS or FedEx along with your order from us, so any shipping issues must be handled by the courier.
In the case that your shipment is lost or damaged in transit; you are responsible to file the claim with USPS or FedEx. We cannot be responsible for lost packages during transit or longer than selected shipping duration. We are not responsible for shipments sent to forwarding services or companies regardless of shipping service selected, if you place an order and your shipping address is a forwarding address you are responsible for contacting your forwarding company or service to locate your shipment. We are also not responsible to weather related damage or delays.