Because we stand behind our products, we want our customers to enjoy their leathers as much as we do. To avoid having to return merchandise, we highly recommend customers request a swatch and review our size chart before making a purchase.
Items must be returned in the condition they were purchased. Leather which is marked, scratched, creased, or damaged in any way cannot be returned. Items must be in perfect condition and resalable to be eligible for returns. After inspecting to ensure all items are in perfect condition, payment will be refunded.
A 5% re-stocking fee will be applied to all purchases. All claims must be requested within seven (7) days of receiving goods and physically returned within thirty (30) days from date of receipt of product. To authorize a return, you must call us at 212-228-9589 or email at email@example.com to request a return authorization number. We do not offer refunds or exchanges on production orders or custom made leather. These leathers are produced for a specific order and cannot be placed into our regular inventory.
The cost of shipping any items returned to District Leathers will be paid by the customer. If you are located in New York, you may return the goods to the store and your refund will be processed within 48 hours. Please be aware that International customers will bear the sole responsibility for any taxes and duties your local customs office may have charged for the goods when they entered the country.
Your order will ship within 1-3 business days, provided all items are in stock and immediately available. You will be notified as soon as your order has shipped out, and given a tracking number. If we need to produce items, we will contact you about the specific lead time. Arrival times vary depending on your shipping location. A signature is required for delivery of all shipments, unless otherwise noted. U.S orders are shipped via Fedex. Wholesale Customers may provide alternative shipping instructions.
Please be aware that customers outside the U.S will bear the sole responsibility for any taxes and duties your local customs office may charge. We are required by law to disclose the full value of the package contents and cannot alter this value.Should you refuse any shipment from District Leathers, you are still responsible for the original shipping costs as well as any duties, taxes and customs charges incurred. This amount will be subtracted from your merchandise refund. We cannot be held responsible for Custom's actions (damage, duties, fees, etc) upon opening your package, as well as any associated costs of returning the package to us.